These Terms and Conditions ("Terms") outline the terms of use for the services listed on the website www.maya-holistic.com, which include, but are not limited to, TCT® therapy, private yoga, and corporate yoga sessions, and mediation meetings ("Services"). The website is owned by IMH, poslovno svetovanje in izobraževanje, Aljaž Sekolovnik s.p., Regentova ulica 6, 2000 Maribor, registration number: 9874593000, tax ID number: 25047116 ("Provider"). These Terms apply to all users ("User") who access and use the Services provided by the Provider. 

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The Terms are an integral part of every booking for the Services offered through the website. The Provider reserves the right to amend the Terms at any time. Changes take effect on the day they are posted on the website. Continued use of the website and its Services by the User is considered acceptance of the amended Terms.

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Booking of Services

The User books a Service by reserving a session on the website or by contacting the Provider via phone, email, or in person. A session is considered booked once it is confirmed by the Provider.

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Yoga packages (5 sessions) are valid for 2 months from the date of purchase. 

 

Payments and pricing

The User must pay for the Service no later than 24 hours before the scheduled session by transferring the payment to the designated bank account IBAN LT30 3250 0575 1818 6238 opened at Revolut Bank UAB (BIC/SWIFT code: REVOLT21) (IMH, poslovno svetovanje in izobraževanje, Aljaž Sekolovnik s.p., Regentova ulica 6, 2000 Maribor). By making the payment, the User agrees to the Terms. 

 

The prices for the Services are listed under the description of each Service and are effective from January 1, 2024. The Provider reserves the right to amend the prices; however, the price applicable at the time the User submits the service reservation request shall remain in effect. Unless otherwise specified, the price applies to the rendering of one Service for one person. The Provider is not subject to VAT and, therefore, does not charge VAT.

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For Services performed online, the User is solely responsible for any internet service costs incurred during the session.

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Invoice

Upon receipt of payment, the Provider will send the User an invoice in PDF format to the User's provided email address. The User agrees that the Provider will send the electronic invoice in PDF format in accordance with Article 84 of the ZDDV-1 (Value Added Tax Act). The User is responsible for verifying the accuracy of the details before making the payment. Any objections regarding the accuracy of the issued invoices will not be considered by the Provider after the payment has been made.

 

Cancellation of Services

The User may cancel the Service free of charge by notifying the Provider at least 24 hours prior to the scheduled appointment. In case of late cancellation or no-show, 100% of the Service fee will be charged. If the User fails to inform the Provider of a delay and arrives more than 20 minutes late for the scheduled appointment, the appointment will be deemed canceled, and the full fee will be charged.

 

Cancellations must be communicated to 040 980 004 or maja@maya-holistic.com. If the Provider receives a written cancellation within the time frame specified in the preceding paragraph, the User shall be entitled to a full refund for the Service or, upon mutual agreement with the User, the amount paid may be credited toward a future Service.

 

Privacy and Confidentiality

The Provider is committed to respecting the User's privacy and the confidentiality of all information provided by the User. Everything discussed during the Services remains strictly between the User and the Provider. When the Services are performed online through video call, the session will not be recorded or stored. The exception applies to yoga sessions, which may be recorded only by prior agreement between the Provider and the User.

 

Copyright

The User agrees not to share the access links to the Services and yoga video recordings with third parties.

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Users of the website may use the content published at www.maya-holistic.com solely for personal purposes. The video recordings and texts published on the website are the intellectual property of the Provider and are protected in accordance with the provisions of the Slovenian Copyright and Related Rights Act. Without prior written consent from the Provider as the author or copyright holder, it is prohibited to reproduce, modify, distribute, rent, or make the videos and texts available to the public in any shape or form.

 

Rights and duties

Yoga

The User's participation in yoga session is voluntary and at their own risk. The User acknowledges that even with clear and precise instructions, injuries are possible, and commits to consulting a doctor regarding any health issues that may limit their ability to perform the exercises before beginning any yoga session provided by the Provider. The User must inform the Provider of any existing injuries or limitations prior to starting the yoga session. Based on such information, the Provider reserves the right to refuse the User’s participation in the yoga session.

 

TCT® Therapy

For ethical reasons, the Provider has the right and obligation to refuse service or refer the User to another, more appropriate form of assistance if it is assessed by the Provider that they are not qualified to address certain situations or that they cannot provide the best possible help to User, in order to prevent further harm or distress. If the User experiences a physical health issue, the Provider will refer the User to their doctor or another appropriately qualified professional. The Provider does not perform medical, psychiatric, or healing activities as part of the Services. 

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The User is required to disclose to the Provider during the initial consultation, or no later than the first therapy session, any known circumstances that may impact the effectiveness of TCT® therapy (such as the use of antidepressants, antipsychotics, other psychotropic medications, or serious mental health conditions).

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The Provider is under the supervision of Edmond Cigale, Ph.D. In accordance with the TCT® Code of Ethics, if the User believes that the Provider has violated the Ethical Code, they can contact the management of the Institute of Transpersonal Psychology directly by phone at +386 31 208 636, by email at prijava@itp.eu.com, or in-person subject to by prior arrangement with the management.

 

Limitation of Liability

The website is provided "as is," and the Provider assumes no responsibility for:
a) ensuring that access to the website and Services will be uninterrupted, secure, or error-free;
b) meeting the User's specific needs;
c) the effectiveness, reliability, or accuracy of the information obtained from the website or Services;
d) the quality of information or Services meeting your expectations.

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In no event shall the Provider be liable for any damages or loss of profit arising from the use of our Services, website, or content, to the extent permitted by applicable law.

 

Irregularity in the Service

In the event of an irregularity in the service provided, the User who informed the Provider may:

1. demands that irregularities in the service provided be corrected free of charge;

2. requests the re-performance of the service;

3. request reimbursement of part of the purchase price in proportion to irregularities in the service provided; or

4. withdraw from the contract and request a refund of the amount paid.​

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In such cases, the Provider shall proceed in accordance with the provisions of Articles 81–87 of the Consumer Protection Act (ZVPot-1).​

​The User can notify the Provider of an irregularity in the service provided in person, by mail, by phone at 040 980 004 or via email at maja@maya-holistic.com and the Provider must issue a confirmation of receipt.

 

Consumer Disputes

The Provider does not acknowledge any out-of-court consumer dispute resolution (ODR) entity as having the authority or competence to resolve consumer disputes.​

​In accordance with the European Regulation on Consumer Dispute Resolution (Regulation (EU) No. 524/2013 on Online Dispute Resolution for Consumer Disputes), an appropriate platform is available for out-of-court resolution of disputes concerning contractual obligations arising from contracts for online sales or online services between a consumer residing in the Union and a trader established in the Union. The European Commission has developed an online platform for the resolution of consumer disputes, which serves as the central starting point for the out-of-court settlement of consumer disputes. Click here to visit the platform for online dispute resolution.